❓ FAQ
Q1. Are you a manufacturer or a trading company?
A: We are a manufacturer, and we also have long-cooperated trusted outsourcing partners.
Q2: Do you have certifications like CE, RoHS, and others?
A: Yes. We have passed ISO9001 quality management system certification, China energy saving certification, CB, CE, ROHS, and IEC. For EU customers, our products can pass new ErP2.0 and EMT2.0 requirements.
Q3: Can you provide customized services?
A: Yes, we provide one-stop solutions, such as ODM/OEM, lighting solutions, lighting modes, logo printing, color changes, and package design.
Q4: What are your terms of payment?
A: T/T, irrevocable L/C at sight, DP, online orders, West Union, and PayPal are all acceptable. Normal terms: 30% deposit, balance paid against copy of BL.
Q5: What is the difference between a Motion sensor and a PIR sensor?
A: A Motion (radar) sensor emits high-frequency waves to detect movement up to 10-15 meters accurately. A PIR sensor detects environmental temperature changes with a distance of 3-8 meters.
Q6: Do you offer a guarantee for the products?
A: Yes, the normal warranty is 2 years. We also offer 3-5 years for premium products. Our lamps typically work normally after 3 years under standard usage conditions.